Most people are familiar with the concept of “cold calling,” where salespeople call potential customers in hopes of closing a sale. However, there is another option that is gaining popularity: hosted telephone systems.
Put simply, a hosted telephone system is a system where businesses and organizations can get affordable telephone services without the hassles of maintaining a phone network.
Here are five ways in which a hosted telephone system can save you time and money.
1. Reduce Your Communication Barriers
Thanks to technology, today it is possible to have a telephone system without the need for a landline. Moreover, with the help of a hosted telephone system, businesses and organizations can get the same benefits of a private phone network without the hassles of maintaining one. Simply put, with a hosted telephone system, you do not need to worry about disconnections, which happen frequently with mobile phones. As a result, communication barriers are reduced, and business development opportunities increase.
2. Save Money On Your Telecommunications Bills
One of the biggest costs incurred by most businesses and organizations is their telecommunications bill. Whether it’s cell phones, landlines, or internet access, you are sure to be charged for every minute you use. Naturally, this can add up fast. Now is the perfect time to consider switching to a hosted telephone system, where you only pay for what you use. Furthermore, some plans offer discounts for off-peak hours and days, so you may end up spending less money in the long term.
3. Improve Customer Service
When a company or organization uses a hosted telephone system, they do not need to worry about the quality of customer service. This is because all the call handling and customer care takes place remotely, on their end. While this may sound like a pain-free solution, in reality it can be difficult to accurately predict the state of a company’s Wi-Fi or their ability to handle in-house calls effectively. With a hosted telephone system, you can rest assured knowing that all the technical troubleshooting will be handled by experts, and the customer experience will not be compromised.
4. Eliminate Disruptive Noise
Another major drawback of having a private phone network is having to listen to continuous ringing and annoying messages when there is no one available to take your call. In order to eliminate these hassles, you can put in place a hosted telephone system. When there are no inbound calls, you do not have to worry about distracting noise, as everything will be routed to voicemail.
5. Increase Productivity
According to a study from Ovum, U.S. businesses spent about $11.9 billion in 2016 on telecommunications and maintenance, which increased by 13% compared to 2015. For many companies, this can be a considerable expense, especially since many of them use their phones for more than just making calls. In fact, about 64.1% of businesses said that their phones were used for work-related calls in the last month.
If you are looking for a way to increase productivity while lowering costs, consider using a hosted telephone system. Instead of spending large sums of money on expensive cell phones that are not supported by your company’s budget, consider using a system that does not require you to purchase expensive cell phones.
How Does A Hosted Telephone System Work?
A hosted telephone system works by routing all inbound calls to the customer service representative, while outbound calls are automatically sent to voicemail.
There are several different providers of hosted telephone systems, so finding the perfect solution for your needs can be challenging. For instance, if you are looking for a specific feature, such as call blocking or call forwarding, you will need to find a system that offers those specific features. Moreover, you will want to ensure that the price is within your company’s budget, as well as research the terms and conditions carefully before making a commitment.
Hopefully, this article has helped you realize the benefits of a hosted telephone system. Consider all the time and money that you have spent on unnecessary cell phones and landlines, and how much more you could have been saving if you had adopted a hosted telephone system sooner. Now, you can finally get the affordable telephone service that you deserve, without the stress of maintaining a private phone network.